PRIVACY POLICY

1.Introduction

This Privacy Policy supplements our Terms of Service and explains how information about you is collected, used and disclosed by CoachRadar Pte. Ltd. ("CoachRadar," "we," "us" or "our") when you access or use our website and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

2.Collection of Personal Information

We may collect and receive information from you in the following situations:

  • when you register for an account with us.
  • when you choose to connect your account with an external third party service or application, such as Facebook.
  • when you use the features and functions available on our Services, for example, by transacting with other users, interacting with other users or by posting content on the website.
  • if you contact us, for example, with a query or to report a problem.
  • when you register for any survey, campaign, contest and/or lucky draw with us.
  • when you interact with us offline or through an external third party.

You are under no obligation to provide the information to us. However, if you choose to withhold the information or to subsequently withdraw consent for us to receive the information, we may be unable to provide certain aspects of our Services to you.

By providing us with any information relating to a third party (e.g. information of your spouse, children, parents, and/or employees), you represent and warrant to us that you have obtained all necessary consents of the third party to provide us with their information for the respective purposes.

We may collect and receive the following information. Please note that not all of our Services collect all of the information listed below:

  • account information such as name, email address, password, date of birth, gender, postal address, phone number, photos and any other information you choose to provide.
  • location information such as location of lessons.
  • any other information disclosed by you in any of the above-mentioned methods and/or through the use our Services.
  • aggregate data collected through the use of our Services.

3.User of Personal Information

The personal information we collect from you will be used, or shared with third parties (including related companies, third party service providers, and third party sellers), for some or all of the following purposes:

  • to verify your identity, update our records and generally maintain your account with us.
  • provide our Services and customise the content shown to you.
  • develop, operate, improve, deliver and maintain our Services.
  • responding to your queries and resolving complaints.
  • carry out polls, surveys, analysis and research on how our Services are being used and how we can improve them.
  • to send you service-related messages including, without limitation, a welcome/confirmation email when you register your account and to enforce our Terms of Service and other policies. These messages are not promotional in nature. These messages will be sent by email, text messages and/or voice calls and you may not opt-out of receiving service-related messages from CoachRadar, unless you deactivate your account
  • to send you marketing and/or promotional materials on the latest products and services of CoachRadar or selected third parties. These updates will be sent by email and you can choose to unsubscribe from these updates at any time through the unsubscribe function included in such emails. These updates may also be communicated to you through text messages and/or voice calls if you have indicated that you wish to receive such updates through these methods.
  • perform functions or services as otherwise notified to you at the time of collection.
  • further, we will use the information you provide to administer your account (if any) with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from CoachRadar’s website; improve the layout and/or content of the pages of the Services and customise them for users; identify visitors to the Services; carry out research on our users’ demographics and behaviour; provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose aggregated or de-identified information about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted advertisements or for other lawful purposes, but these information cannot reasonably be used to identify you.

4.Disclosure of Personal Information

We may share information about you in the following ways:

  • when you register for an Account, the information which you make available on your profile may be viewed by other users of our Services. Other users of our Services would also be able to view the content which you upload and share on our Services.
  • we may share the information with our affiliates and with third party service providers who assist us in performing certain aspects of our Services on our behalf (e.g. processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or other tasks). Such service providers will only have access to your personal information to the extent necessary to perform their functions.
  • we may share the information with our potential partners, investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business.
  • in addition to other information described in this Privacy Policy, we may collect and share with third party data management platforms or advertising and analytics partners precise location information. This location information may be used by itself, aggregated, or combined with mobile identifiers, and shared with third parties for purposes related to advertising, analytics, attribution (e.g., measuring ad performance), analytics and market research.
  • we may disclose your personal information to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if we have reasonable grounds to believe that disclosure of your personal information is necessary for the purpose of meeting any obligations, requirements or arrangements, whether voluntary or mandatory, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against Coachradar for the disclosure of your personal information in these circumstances.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose aggregated or de-identified information about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted advertisements or for other lawful purposes, but these information cannot reasonably be used to identify you.

5.Transfer of information

By using our Services, you authorise us to use your information in Singapore and other countries where CoachRadar operates for the purposes mentioned above. We will ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable personal data protection laws.

6.Protecting your information

We have security measures in place to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

It is important that you protect against unauthorised access of your account and information by choosing your password carefully (e.g. using unique numbers, letters and special characters), and keeping your password and account secure (e.g. by signing out after using our Services). You undertake to treat your CoachRadar account username, password and order details confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of your CoachRadar account username, password or order details, except as stated in the Terms of Service.

7.Accessing and updating your information

You can update your personal information anytime by accessing your account. If you do not have an account with us, you can do so by contacting us.

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.

In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, you are responsible for obtaining the relevant third party’s consent to share and transfer his/her personal information to us.

If you would like to view the personal information we have on you or inquire about the ways in which your personal information has been or may have been used or disclosed by CoachRadar within the past year, please contact us at our e-mail address below. Please allow us a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so. We reserve the right to charge a reasonable administrative fee for retrieving your personal information records.

8.Collection of Computer Data

CoachRadar or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer and personalized experience when you access or use the Services.

When you visit CoachRadar, our servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • your computer's IP address
  • browser type
  • webpage you were visiting before you came to our website
  • the pages within our website which you visit
  • the time spent on those pages, items and information searched for on our website, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide.

Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalize the content to match your preferred interests more quickly, and to make our Services more convenient and useful to you.

You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, visit the help material of your browser or device.

Web beacons are small graphic images that may be included on our Services. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

9.Withdrawal of Consent

You may communicate your objection to our continual use and/or disclosure of your personal information for any of the purposes and in the manner as stated above at any time by contacting us at our e-mail address below.

Please note that if you communicate your objection to our use and/or disclosure of your personal information for the purposes and in the manner as stated above, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

10.Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. We may additionally notify you of the changes by posting a notice on our Services or by email. You are responsible for reviewing the changes which we make this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

11.Third party sites and resources

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

12.Contact us

If you wish to withdraw your consent to our use of your personal information, request access and/or correction of your personal information, or have any queries, comments or concerns about this Privacy Policy, please contact us through our Contact Us page or at hello@coachradar.co.

Last Updated: 25 July 2018